DVMelite

The Call Center Manager's primary responsibility is to oversee the day-to-day Operations and meet the assigned targets of the team. The Call Center Manager is responsible for leading a team of Customer/Technical Support who responds to customer concerns.

The essential functions and tasks of this job title include but are not limited to the following listed below:

  • Assist in on boarding new Call Center Agents
  • Supervise a group of agents handling voice, email and/or chat support
  • Facilitate daily team briefings on performance reports, scorecards, new product updates,, etc.
  • Address agents' gaps in skills and knowledge
  • Motivate and coach team members to improve their overall productivity and performance
  • Provide agents with feedback, coaching, techniques, and solutions in order to maintain excellent performance.  
  • Handle escalated calls from agents

Requirements: 

  •  Excellent English communication skills
  • At least 2 years of Supervisory/Managerial experience gained in a call center company 
  • Tech savvy 
  • Knowledgeable on VoIP and SaaS
  • Can work from 9am-3pm EST work hours (New York time zone) with hours expanding to 40 hours per week over time
  • Can work exclusively with the company

If you are a Leader by nature and experience and are looking to an exciting initiative to be a part of driving forward, then please apply as we are looking forward to speaking with you!

DVMelite
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